Welcome to Touran Baku. By accessing our website or booking any of our tours, transfers, or travel services, you agree to the following Terms & Conditions. These terms are designed to ensure a smooth, safe, and enjoyable experience for all our guests.
Reservations can be made through our official website, email, WhatsApp, social media channels, or authorized travel partners.
Your booking becomes confirmed only after you receive a written confirmation from Touran Baku and the required payment or deposit has been successfully processed.
Some tours, private experiences, hotels, and seasonal packages have limited availability. We recommend booking in advance, especially during public holidays, Formula 1, COP events, and peak travel seasons.
All prices published on our website are displayed in United States Dollars (USD) unless otherwise stated.
Our prices may be updated without prior notice; however, confirmed reservations will always remain at the agreed booking price.
Payments may be completed by:
Certain services may require a partial or full prepayment before confirmation.
We understand that travel plans sometimes change.
Hotel cancellation policies depend on the individual hotel's conditions. Some reservations may be fully non-refundable.
Approved refunds are processed using the original payment method whenever possible.
Touran Baku reserves the right to make reasonable adjustments to itineraries when required due to circumstances beyond our control, including:
Whenever possible, alternative attractions or experiences of similar value will be offered.
To ensure an enjoyable experience for everyone, guests are expected to:
Touran Baku reserves the right to refuse participation to anyone whose behavior threatens the safety or comfort of others.
Some tours include walking, hiking, off-road driving, or visits to natural environments.
Guests are responsible for informing us in advance of any medical conditions, allergies, mobility limitations, or dietary requirements that may affect their participation.
Participation in adventure or outdoor activities is voluntary and undertaken at the guest's own responsibility.
Touran Baku carefully selects experienced guides, professional drivers, and trusted local partners.
However, we cannot accept responsibility for:
Guests are strongly encouraged to obtain comprehensive travel insurance before traveling.
Certain services such as hotels, museums, cable cars, national parks, restaurants, and transportation providers are operated by independent organizations.
Touran Baku acts as an organizer and cannot be held responsible for changes, closures, or operational decisions made by third-party providers.
Your personal information is collected solely for reservation processing, communication, customer support, and legal requirements.
Touran Baku never sells, rents, or shares personal information with unauthorized third parties.
Please review our Privacy Policy for further information regarding data protection.
Photos and videos may occasionally be captured during tours for promotional purposes.
If you prefer not to appear in any marketing materials, please inform our team before the tour begins, and we will fully respect your request.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Azerbaijan.
Any dispute arising from our services should first be resolved through mutual discussion. If no agreement can be reached, the matter shall be submitted to the competent courts of the Republic of Azerbaijan.
Touran Baku
📧 Email: info@touran.az
🌐 Website: www.touran.az
Thank you for choosing Touran Baku. We look forward to welcoming you and sharing unforgettable experiences across Azerbaijan.