At Touran ("we", "us", "our") we respect your privacy and consider the protection of your personal information to be one of our core responsibilities. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have over your data when you use the touran.az website, our mobile experience and any related services. Please read this document carefully before using our services. By using the website you accept the practices described here.
This Privacy Policy applies to all pages and sub-pages of the touran.az domain, our booking and payment flows, our customer support channels and any digital interaction connected with our tours. The policy applies both to registered users and to visitors who simply browse the site. When you navigate to third-party websites that are not under our control, those resources apply their own privacy practices and we bear no responsibility for them. This document may be updated from time to time, and the version in force is always published on this page.
For the purposes of this Policy, the controller of your personal data is Touran, a company registered in the Republic of Azerbaijan and operating in the field of tourism. As the controller, we determine the purposes for which and the means by which your data are processed. For any question, request or complaint relating to privacy you may contact us through the contact section at the end of this Policy. We undertake to respond to your requests within a reasonable period as provided by applicable law.
When you make a booking, create an account, fill in a contact form or correspond with us, you voluntarily provide a range of personal data. These may include your first and last name, email address, telephone number, country, travel dates, number of participants and any special requests related to the tour. In some cases additional information such as passport details or visa-related documents may be required, solely for the purpose of completing the booking and meeting legal obligations. We remind you that you are responsible for the accuracy and currency of the data you provide, and that you must only share third-party data with their consent.
When you access our site, certain technical data are collected automatically. These include your IP address, browser type and version, device type, operating system, the time you spend on the site, the pages you view and the source from which you arrived at our site. Such data are used mainly for statistical, security and service-improvement purposes and usually do not identify you directly. The technical metrics collected help us assess the performance of the site, detect faults and optimise the user experience.
Our site uses cookies and similar technologies to improve the user experience. Cookies are small text files stored on your device that allow us to remember your language selection, the contents of your basket, your session state and similar preferences. We use both strictly necessary cookies and analytics or performance cookies; for non-essential cookies, where applicable, we ask for your consent. You can manage or delete cookies at any time through your browser settings, although disabling some of them may affect the correct operation of certain site features.
We process the personal data we collect only for clear and lawful purposes. These include managing your bookings, processing payments, sending tour confirmations and updates, providing customer support, maintaining communication with you and improving our services. Where we have your consent, we may send you special offers, promotions and newsletters. We also use data to prevent fraud, ensure security and comply with the requirements of applicable law. We never use your data in a manner incompatible with the purpose for which it was originally collected.
We process your personal data only where a legal basis established by law exists. Such bases include the performance of a contract concluded with you (for example, completing a booking), compliance with our legal obligations, the consent you have given and our legitimate interests. Processing for marketing purposes is normally based on your consent, which you may withdraw at any time. If you have any question about which legal basis we rely on, you may contact us.
We do not sell your personal data and share them with trusted third parties only where necessary to provide our services. These may include payment providers, local tour operators and guides, transport and accommodation partners, and IT and hosting service providers. Such partners process the data solely in accordance with our instructions and under appropriate confidentiality obligations. In addition, we may disclose data to the competent authorities where required by law or to protect our rights and security.
Owing to the nature of our activity, your personal data may in some cases be processed or stored outside the country in which you are located. Such transfers are carried out only where appropriate measures are in place to ensure the protection of the data. We make reasonable efforts to ensure that your data are protected to a reliable standard consistent with applicable law. For further information about international transfers you may contact us.
We retain your personal data only for as long as required for the purposes for which they were collected, or for as long as necessary to meet our legal obligations. Data relating to bookings and payments may be kept for a certain period in accordance with accounting and tax law requirements. Once the retention period ends, the data are securely deleted or irreversibly anonymised. If you withdraw your marketing consent, the use of the relevant data for that purpose is discontinued.
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure and destruction. These include encrypted connections, access controls, regular backups and the confidentiality obligations of our staff. At the same time we wish to note that no method of transmission over the internet or of electronic storage is one hundred percent secure. Although we continually strive to improve security, we cannot guarantee absolute security and we state this limitation transparently.
In accordance with applicable law, you have a number of rights regarding your personal data. These include the rights of access, rectification, erasure, restriction of processing, objection to processing and data portability. You may also withdraw consent previously given at any time, which does not affect the lawfulness of prior processing based on consent. To exercise these rights, please contact us; we will consider your request within a reasonable period and in the manner prescribed by law.
On the basis of your consent, we may send you information about new tours, seasonal offers, discounts and newsletters. Every marketing message provides a clear option to unsubscribe, and you may opt out of these communications at any time. Your opting out of marketing does not affect the sending of essential service notifications such as booking confirmations, payment receipts and support replies. We respect your preferences and strive to deliver only useful and relevant content to you.
Our services are directed at persons who have reached the age of majority, and we do not knowingly collect personal data from children. If, as a parent or legal representative, you believe that your child has provided us with data without consent, please contact us. Where we discover such data, we will take appropriate steps to delete them from our systems within a reasonable period. For bookings involving children, the data must always be provided on their behalf by an adult.
From time to time our site may contain links to our partners, social networks or other third-party resources. When, by clicking such links, you leave those sites, their privacy practices are no longer under our control. We are not responsible for the content, security or privacy policies of these external sites. We recommend that you read the privacy document of each site you visit before providing your personal data.
We may update this Privacy Policy from time to time to reflect changes in legislation, the development of our services and best practices. Any update is published on this page, and the 'last updated' date at the top of the document is changed accordingly. In the event of significant changes, we will endeavour, where possible, to notify you additionally. By continuing to use our services, you are deemed to have accepted the updated Policy.
If you have any questions, requests or concerns regarding this Privacy Policy, the processing of your data or the exercise of your rights, do not hesitate to contact us. You can write to us by email at info@touran.az or reach us on the telephone number indicated on the contact page of the site. We treat all enquiries carefully and endeavour to respond to them as quickly as possible. We consider your feedback and suggestions valuable for the further improvement of our services.